Woven for Commerce

Turn every shopper interaction into a confident purchase

Proactive AI agents to engage shoppers across every high-stakes moment, recovering abandoned carts, answering the questions that block checkout, and turning one-time buyers into loyal customers.

Proof in the Numbers

Demonstrated lift across the retail customer funnel

Conversion Lift
63%
Increase in abandoned cart recovery
Reactivation Rate
3.3X
Increase in dormant customer reactivation
Order Lift
47%
Lift in abandoned order recovery

Deep Capabilities

How Woven Transforms Customer Engagement for Retail

Recover abandoned carts and checkouts

Most cart abandonment isn't lack of intent, it's an unanswered question about products, shipping, or trust. Woven engages shoppers in the moment and follows up across channels with the answer they actually needed.

Channel: Email OutreachPersonalizedScheduled: 10 mins post-bounce

To: maya.moving@gmail.com

Hi Maya,

I noticed you left a few items in your cart at HavenHome. Your Nora Sectional (Grey) is still reserved, and based on your shipping zip-code 02138 (Boston), we evaluated specific delivery options.

Proactive Cart Rescue Logic

Select a fast delivery collection alternative matching the customer's moving date constraint: moving_date = next_week. Surfaced: Chloe Sectional in Pet-Proof Grey Canvas (Quick Ship Collection, 3-5 days delivery).

If you have any questions about the dimensions, materials, or need to expedite shipping for your move next week, just reply directly to this message. We are here to help!

Turn first-time buyers into repeat customers

The first 30 days post-purchase decide lifetime value. Woven listens for what shoppers loved, what fell short, and what they're shopping for next, turning each conversation into stronger retention and a sharper view of your customer base.

Retention ReportRepeat Purchase Drivers

May 2026 Summary842 shopper reviews parsed

Top Return Intent Driver“Pet-Proof Material Trust”

42%of repeat buyers cite this

Scratch resistance mentions+18%
Canvas fabric durability reviewsHighly positive

Cohort LTV TrendLTV up 18% MoM

Merchandising Insight

Customers who discuss dog/cat constraints purchase 2.2x faster once fabric swatches or warranties are proactively highlighted.

Personalize discovery and the right next purchase

Shoppers don't always know what they're looking for. Woven asks the right questions, surfaces the products that fit, and routes high-intent conversations into your CRM with full context.

Woven Core Router

1Parse intent (material durabilities)
2Query Shopify inventory API
3Trigger cart mutation action

Recommended Match

CChloe SectionalPet-Proof Grey Canvas

“We swapped the Nora with our Chloe Sectional, built from claw-resistant grey fabric. Ready to confirm shipping?”

ActionUpdated Cart

Built for the brand and security bar of modern retail

Woven was built from the ground up for consumer brands, with the security, brand controls, and data privacy retailers require to engage shoppers at scale.

Enterprise Ready

Compliance-Grade Infrastructure
SOC 2 Type II, comprehensive audit trails, single sign-on (SSO), and granular role-based access controls to keep your data secure.
PII Redaction by Default
Payment details, addresses, and personal data are automatically detected and redacted, ensuring sensitive data stays in your systems of record.
Brand-Safe Guardrails
Robust controls keep every conversation on-brand, on-tone, and within your merchandising and promotional guidelines.

Integrations

Plug into your retail stack

Woven integrates seamlessly with the commerce, marketing, and engagement platforms retail teams already rely on. Connect customer attributes, products, and triggers instantly.

No engineering resources required: Woven hooks directly into standard platform APIs and updates records bi-directionally without changing a line of your code.